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Home > Customer Support > Return & Exchange Policy

Return & Exchange Policy



If a wrong/ incorrect item is shipped out by us, items may be exchanged at no extra cost. In this case, all shipping costs will be paid by us.


We ship to the address provided by the customer. If the address is deemed undeliverable by the post office/FedEx and the package is returned to us, the amount to be refunded to the customer will be the item price less the shipping cost. Please check your address at the USPS website to be sure that it's deliverable before placing an order.


If a package arrives to its destination but the recipient refuses the package or it is unclaimed at the post office, and it is returned to us, the amount refunded will be the total less all applicable shipping charges plus a 20% restocking fee.


Note for Returns

We recommend that you NOT refuse a package when returning a package to us. In our experience, the post office may not actively scan the package on the return journey.


Terms & Conditions

For Breastfeeding product(s):

  • Due to personal hygiene and warranty violation issues, as defined by manufacturers, returns or exchanges are not available (no exceptions) for any opened breastfeeding product(s) or breastpumping product(s).

For other items (see listing for details) returns or exchanges are:

  • Accepted ONLY from Domestic customers - including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO. Any items that are returned are subject to a restocking fee of up to 20% of the item price.
  • NOT accepted from International customers - all sales are final.:

a) Returning an Item:

  • Item must be returned within 14 days of receipt at customer cost.
  • Item must be in unopened box (packaging) with the original manufacturer's seal.
  • Apparel and baby carrier items must be in new, unused, unwashed condition with the tags still attached.
  • Returned item(s) need to be shipped by a traceable method that provides evidence of shipping, i.e., USPS First Class, USPS Priority Mail or FedEx Ground.
  • Customer will pay all shipping costs and restocking fees (up to 20% of the item sale price). We recommend that you NOT refuse a package when returning a package to us. In our experience, the post office may not actively scan the package on the return journey

b) Prior to shipping back any item, customer must Contact Us to obtain an approval (along with Terms & Conditions) from us along with an authorized Return Material Authorization (RMA #) and shipping instructions. Items shipped back without RMA do not qualify for refund or exchange.


c) Please provide the following information when contacting us:

  • Buyer Name & e-mail address
  • Date of Purchase
  • Item Code
  • Quantity
  • Description of the reason for exchange or return

We will respond within one business day.


d) Refunds will be provided upon receipt of the item in new, unused, unwashed condition with the tags still attached.


If you have any questions about our Return Policy, please feel free to Contact Us for clarification. We'll be happy to help.



Have more questions about Returns?


Or, return to the Customer Support Hub.